Privacy Policy

Effective Date: July 16, 2025

At Koze Design & Build, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us directly. Koze Design & Build serves clients throughout the Greater Vancouver area.

Information We Collect

We may collect personal information such as your name, phone number, email address, and any message or details you submit through our contact forms. This information is collected only when you voluntarily provide it.

How We Use Your Information

The information you provide is used to respond to your inquiries, communicate with you about your project or our services, and improve your overall experience with Koze Design & Build.

We do not sell, share, or disclose your personal information to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

We may use trusted third-party service providers (such as website hosting platforms, analytics tools, or CRM systems) solely to help operate our website and business. These providers are only given access to the information necessary to perform their functions and are not permitted to use it for their own purposes.

SMS/Text Messaging Program

By providing your mobile phone number through our website or other communication channels, you consent to receive text messages from Koze Design & Build regarding your inquiries, appointments, project updates, service-related notifications, and other relevant communications.

How You Opt In
You may opt in to receive SMS messages by submitting your phone number through our website contact forms, requesting information from us, or otherwise providing your consent to receive text communications.

Message Frequency
Message frequency may vary depending on your interactions with us, project status, and communication needs. You may receive periodic messages related to your inquiry, project, appointments, or customer service requests.

Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS communications from us unless you provide new consent.

Help and Support
For assistance with our SMS program, reply HELP to any message or contact us directly using the information provided below.

Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan. Koze Design & Build is not responsible for any charges incurred from receiving text messages.

No Third-Party Marketing
We do not sell, share, or disclose your mobile phone number or SMS consent information to third parties for marketing or promotional purposes.

Website Analytics

We may use third-party analytics tools (such as Google Analytics) to collect non-personal data, including browser type, pages visited, and time spent on our website. This information helps us understand website performance and improve our services.

Cookies

Our website may use cookies to enhance your browsing experience and collect general usage data. You can disable cookies at any time through your browser settings.

Data Retention

We retain personal information only as long as necessary to respond to your inquiry, provide our services, and meet any legal or business requirements.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.

Your Privacy Rights (Canada)

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

You have the right to request access to your personal information, request corrections, or withdraw your consent for its use, subject to legal or contractual restrictions. To make a request, please contact us using the information below.

Your Consent

By using our website, you consent to the terms outlined in this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Koze Design & Build Inc.
19560 Hammond Rd.
Pitt Meadows, BC V3Y 1L5
Canada
Info@kozedesignbuild.ca
(604) 315-7095